Terms & Conditions

TERMS & CONDITIONS

Damage to hotel property
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address.

Smoking Policy

Sisu Boutique´S Room , Suites and Apartments

Operates a strict NO smoking policy.

Sisu Boutique hold the right if we find any evidence or believe that any of our guests have been smoking in any of our rooms  to add 200€ to the bill for the expense to us for loss of earnings, the dry cleaning of curtains, bedding, and carpet cleaning, etc
Check in & out Policy

Check in time is from 15hrs. Arrivals after 22hrs may result in your room being resold and our cancellation terms will apply.

Check out time is at 12hrs. Charges apply after this time

Late check-out is subject to availability and extra costs apply.

In case of early check out, no refunds will be made.

Credit Card Policy

You will be asked to provide a credit card (or debit card) at the time of the Booking to secure your reservation. Where a deposit or full payment is required in advance; by Booking you are authorizing the debiting of the card provided. The Guest must pay all outstanding charges on arrival to the Hotel in order to check-in.

IMPORTANT: The credit card used at the time of booking , card holder must  and card holder ID must be present in order to check-in.

Credit Card & ID are required in order to check-in. The minimum amount your credit card will be charged for will be for the period of your stay. If the credit card use on booking cannot be produced on arrival a cash payment in full will be required for the period of your stay and a damage and services deposit will be required.

Cleaning and Maintenance. Our cleaning team will come to your suite/apartment once a day before 18hrs. Clients are asked to keep their suite/apartment in good order. If you have an incidence, or a problem concerning your suite/apartment our maintenance team will be available to assist you. In case that extra cleaning or maintenance service is required penalty costs will apply.

Contract

This policies forms part of our terms and conditions and is covered by the legally binding contract you are agreeing to enter into by booking accommodation with us. By entering into this contract you are authorizing us to make the above charges to the card without any additional consent being required.
FOR WEBSITE & BOOKINGS EMAIL

Deposit Payment

We required a deposit in order to guarantee and confirm your reservation. If no deposit is received at the time of booking we will proceed to cancel your reservation.

For Standard Room Rates
Your credit card details are only held as guarantee. The Hotel will charge the first night of the reservation at the time of booking. This is refundable deposit if this complies with the cancelation policy. This means that you must have sufficient funds on the card for one night’s stay. The balance will be settled on arrival.

For Apartments & Room Groups ( 5 Rooms or more)

Your credit card details are only held as guarantee. The Hotel will charge a 50% of the reservation at the time of booking. The payment can be made by card or bank transfer. This is a non-refundable deposit. The balance will be settled on arrival.

We will require a key and damage deposit on all Apartment bookings at check-in.

For Pre-pay and discounted Rates

The Hotel requires full payment at the time of booking. This Rates are strictly non Refundable and will not admit amendments.

Cancellation Policy

In the event you need to cancel you’re booking please contact us by email to reservations@sisuboutique.com.
For Standard Rates for Hotel Rooms Bookings
Guests must cancel or modify all reservations 14 working days before the date of arrival, and no charge will be taken. If the cancellation or modification is after this time, the deposit amount will not be refunded. Please also note all cancellations or modifications must be made in writing. Amendments in the original booking or cancellations are only effective when The Hotel have confirmed by email and provides you with a cancellation reference number. Cancellations over the phone will not be accepted

In case of NO-SHOW or early check out, no refunds will be made.

If the amendments results in a refund of payment (reduction of stay, number of rooms, or number of people booked, card holder non present). The refund will be made through bank transfer or through your credit card, depending on the original method of purchase.

Additionally, although Sisu Boutique Hotel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take some time for the actual crediting to take place, depending on your Bank’s practice.

For Apartments or Room Group Cancellations

Guests must cancel or modify all reservations 30 working days before the date of arrival. If the cancellation or modification is after this time, 100% of the total reservation amount can be taken. Please also note all cancellations or modifications must be made in writing. Amendments in the original booking or cancellations are only effective when The Hotel have confirmed by email and provides you with a cancellation reference number. Cancellations over the phone will not be accepted.

For Pre-Pay Rates or discounted Bookings

These rates are strictly non refundable and don’t admit any amendments. In case of cancellation no devolution will be made

Changes and Cancellations made by Us

We reserved the right to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed.

Leisure

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of hotel, we would advise you to check directly with the hotel before  arrival.

Please note that there may be a local charge for the use of some facilities and if, in doubt, this should be checked directly with the hotel.

Private Events

Please be advised that in the event that Sisu Boutique S.L hires out the whole and/or part of the hotel for private parties and/or functions we have no liability over the availability or full use of all the areas being used at such time. This includes any offers included in the bed prices, full use of the restaurant, bar, terrace and all other affected areas. Please see our full events page to check any events which may affect your stay and full use of hotel facilities before booking.

Data protection at Sisu Boutique Hotel

The hotel stores only very limited data on its clients. This takes the form of a name, telephone number and credit or debit card information. This information is stored potentially both on a password protected computerized accounts system and in our reservations system.

Card details are also kept in the form of our retained credit / debit card slip which is attached to a copy of your invoice and stored in a locked filing cabinet. The card information we hold is limited and therefore of little use other than as a booking guarantee. None of this information is used for any other purpose than that stated when we took it. No information is passed to third parties of any kind.

General

Your booking is governed by Spanish law and is subject to the exclusive jurisdiction of the Spanish courts. The booking confirmation and these terms represent the entire agreement between the Sisu Boutique S.L and you. You confirm that you have not entered into the contract with the Sisu Boutique Hotel and Spa on the basis of any representation not expressly incorporated into these documents.

The Sisu Boutique S.L does not accept liability for any omissions or errors and reserves the right at any time to change information published on the site. The Sisu Boutique S.L does not accept liability for any loss either indirect or consequential that may arise from the use of or connected with the Sisu Boutique S.L web site or for any products or services purchased from the Sisu Boutique S.L web site.

Exterior/3rd party websites are beyond our control and we accept no liability or responsibility for any information gathered or taken from these sites.

Any complaint about the booking service must be notified to Sisu Boutique Hotel in writing or by email as soon as possible. Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to Sisu Boutique Hotel in writing. A complaints book is available in reception.

Passport, visa and health requirements for you and your party are your responsibility. You are strongly recommended to obtain travel insurance against cancellation.

You warrant that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred.

If our hotel reservation confirmations are used inappropriately as means of VISA application, an admin fee will be charged and the customer will be reported to the local authorities.

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible, and offer you a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Privacy Policy

We are committed to protecting our customer’s privacy. We are entirely open about our information gathering practices. Please take the time to review this notice which states our privacy policy.

For us to process your order, we need to know your name, email address, delivery address, credit/debit card number, security code and expiry date. We will not collect any information about you unless it is specifically and knowingly provided by you. The information we collect will be accurate and up to date. You can check this at any time by contacting our customer care department. We will immediately correct any inaccuracies you report.

Additionally, we will look at the products you buy, together with the way you view our site to enable us to send you information about products and services that you may be interested in. We will use this information to tailor your view of the site to make it more interesting and relevant in respect of the products and offers on view.

We collect information about our customers via server logs, cookies, order forms and competitions. A cookie is a file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information nor password details. Please view the cookie policy for more details about the use of cookies on this website.

We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this privacy policy. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

We operate an opt in mail system. This gives you the choice of whether or not you wish to receive marketing information. Replying to the ‘unsubscribe’ link in promotional mail will also ensure that your name is removed from our mailing list. Your opt-in preference to receive promotional emails from websites owned by Ocean Beach Ibiza will be recorded at the point of registration and as part of the sales process. You can unsubscribe from any of these emails at any time.

It is important for you to protect against unauthorized access to your password and to your computer. Ensure that you log out when you finish using a shared computer.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

Contact Us

If you have any queries on any aspect of the above policy, please contact us